Pós-Graduação em Excelência e Sustentabilidade na Gestão de Serviços

Presentation

The Postgraduate Degree in Excellence and Sustainability in Service Management covers in an integrated manner essential areas such as the management of excellence in services, environmental, social and economic sustainability, governance, design thinking, leadership, marketing, human resources , quality systems and audits and data protection, providing participants with Qualification as Internal Quality Auditor. The program is structured to offer very solid and up-to-date training in the areas covered, allowing students to apply the knowledge acquired in real situations, providing them with skills that help them transform their services into references of excellence and sustainability, enabling them to face current and future market challenges. In this context, it appears that the investment made in the training path provided by this Postgraduate Course will result in added value for its participants, providing them with the necessary tools for the development of an attractive career related to excellence and sustainability in service management.

Objectives

The Postgraduate Degree in Excellence and Sustainability in Service Management aims to offer a unique opportunity for professional development for professionals in technical, financial, tourism, health and other services in general, whether public or private.

Admission Requirements

The following may apply for the course: a) holders of a bachelor's degree, or legally equivalent qualification; b) Holders of an academic, scientific or professional curriculum, whose merit is recognized by the ESTA Installation Committee as attesting capacity for this purpose. The course is aimed at professionals who work or intend to work in technical, financial, tourism, health services, managers, auditors and quality and sustainability managers in any type of organization with a service component, managers and leaders of organizations, between others.

Professional Opportunities

- Responsible for technical services; - Financial services professionals; - Tourist service professionals; - Health service professionals; - Public service professionals; - Responsible, auditors and managers of quality and sustainability in any type of organization with a service component; - Managers and leaders of organizations.