The course’s main objective is the development of knowledge about organization and management production problems, on a business administration perspective. The syllabus is addressed in an integrated and globalized manner, therefore, enables future graduate in Management the acquisition of a language common to engineers and, at the same time, the domain of some fundamental tools most used in operational management of any organization, profitable or not, as a fundamental support on their decision making.
INTRODUCTION
Scope and Context
Characterization of Production and Operations Management
competitiveness
productivity
PRODUCT DESIGN AND SELECTION PROCESS
Production approach
Optical Services
Application of Queueing Models
Quality Control
DESIGN AND FACILITIES OF WORK
Demand Forecasting
Capacity Planning and Location
Application of Simulation Models
Design and Measurement of Work
STARTING SYSTEM
Planning and Control Project
Experience Curves
STATIONARY STATE IN THE SYSTEM
Inventory Models
Topics in Just-in-Time and Total Quality
The used methodology is the exposure of each subject and explanation of the theoretical matter, making use of slides and demonstrations, by reference to the ongoing dialogue with students and, where appropriate, the debate of ideas and experiences to facilitate the appropriate knowledge. In a second phase it’s applied the concepts with case studies in the classroom, both individual and small group work in order to consolidate the concepts learned. Copies of the transparencies used in class are available to students.
CHASE, Richard B. and AQUILANO, Nicholas J., GESTÃO DA PRODUÇÃO E OPERAÇÕES, Perspectiva do Ciclo de Vida, Monitor, 1.ª Edição, Lisboa, 1995. (Manual Recomendado)
2. HEIZER, Jay and RENDER, Barry, OPERATIONS MANAGEMENT, Prentice Hall, 7.ª Edição, New Jersey, 2004.
3. PINTO, João Paulo, GESTÃO DE OPERAÇÕES na Indústria e nos Serviços, Lidel – Edições Técnicas, Lisboa, 2006.
4. HILLER AND LIEBERMAN, INTRODUTION TO OPERATIONS RESEARCH, HOLDEN-DAY, INC., 7.ª EDIÇÃO, SAN FRANCISCO, CA, 2001.
5. TAHA, HANDY, OPERATIONS RESEARCH, AN INTRODUTION, MACMILLAN PUBLISHING CO., INC., NEW YORK, 1997.
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